Need help with product support, implementation questions or functional issues? You're in the right place.
Monday – Friday: 9:00 – 17:00 CET
Closed on Belgian public holidays.
iFacto Food Solutions NV
Veldkant 35B
BE-2550 Kontich, Belgium
We strive to respond as quickly as possible during office hours.
| Priority | Description | Initial response |
|---|---|---|
| Critical | Production system completely blocked, no workaround possible | Within 4 office hours |
| High | Important functionality partially available | Within 1 business day |
| Normal | General questions, minor issues or requests | Within 2 business days |
To resolve your question faster, include as much of the following information as possible in your request:
Is your problem urgent or business-critical? Indicate this clearly in your request. Our team will assess the impact and prioritize accordingly.
Contact our team directly by email, phone or via the contact page.